Welcome to Mark's Resource Kit Online!

Executive Summary

·        Microsoft Infrastructure Consultant with broad business analysis, project management and technical background focused on the planning, design, implementation and maintenance of enterprise level infrastructure systems.

·        Specialize in Active Directory Design, Windows Server and Desktop installations and migrations. Design, Plan and Implement SharePoint Server Infrastructures, Office Communications Server, and Application, Desktop and Server Virtualization technologies. Recent Consultant Projects include:

o    Office Communications Server 2007 R2 Proof of Concept and Deployment – Alegent Health and University of Toledo.

o    Instant Messaging migration specialist for NetJets for Live Communications Server 2005 migration to Office Communications Server 2007.

o    Application and Desktop Virtualization Proof of Concepts for Parker-Hannifin, Country Financial and Palmetto Health, Office of the CTO in Washington D.C., United State Marine Corps. SharePoint Infrastructure and IAM (Identity and Access Management) Architect for the CFA Institute’s Internet migration.

o    Microsoft Office SharePoint Server 2007 and Office Communications Server 2007 Architect for ThyssenKrupp Steel USA. Designed intranet and extranet with custom forms and workflow processes to improve efficiencies of organization processes. Delivered remote and customized distance learning for executive support staff.

see case study

o    Active Directory Architect for Guardian Industries and Guardian Automotive.

o    Manager Help and Training - User Experience Team, General Motors Online Global Deployment of Windows Vista and Office 2007.

o    Maintain Technical Resource Kit Online for preparation and knowledge transfer.

Markgrimestraining.com 

·        Microsoft Certified Technical Trainer (13 years), Adjunct Technical Faculty member at University of Phoenix, and Committee Member for the Southeast Michigan SharePoint Users Group (SEMSUG.ORG).  Past faculty at Wayne State MBA program, Oakland University School of Business, and St. Louis Community College.

Professional Experience Summary

Education

·         UNIVERSITY OF NORTH CAROLINA Charlotte, North Carolina                             1987-1989

             MBA - Masters of Business Administration

·        MIAMI UNIVERSITY Oxford, Ohio                                                                         1980-1984

             Bachelor of Arts, Chemistry – Pre Med program

Certifications

Professional Affiliations

·          Committee member SouthEast Michigan SharePoint Users Group (SEMEUG.ORG)

·          Microsoft Certified Trainer (MCT) since 1997

·          Adjunct Faculty member University of Phoenix – Technical Training Department

Sogeti Project Consultant Experience by Technologies                                                       2007 - Present

Infrastructure and Identity and Access Management (IAM) Architect - CFA Institute, Charlottesville, VA

·         Evaluated Single Sign-on solutions for new SharePoint Server 2007 internet website

·         Planned Virtual Directory Services implementation to integrate virtual identities from SQL server, SIEBEL and Active Directory with third party solutions

·         Gathering requirements and defined use cases for side-by-side proof of concepts to determine optimum solution for IAM and Virtual Directory Services

·         Facilitated the Vendor Proof of Concepts, summarizing the results in a vendor scorecard developed for the CIO

·         Responsible for overall Infrastructure and Capacity plans for Microsoft Office SharePoint Server 2007 Internet publishing site for approximately 10,000 externally registered users.

SharePoint Intranet Architect - ThyssenKrupp Steel, USA       see case study

·         Responsible for overall planning, designing and building of their Project Management Extranet Collaboration SharePoint site for both external contractors and internal project members to communicate and collaborate on project issues, action items and meeting minutes.  These were created in custom SharePoint lists and forms based upon project requirements and existing templates.

·         Designed custom SharePoint Designer workflows and InfoPath forms to automate various departmental forms approval processes with both rich InfoPath Client forms and InfoPath Services web-based forms.

·         Monitored, maintained, and optimized existing Active Directory and Exchange 2007 environments.

·         Developed custom delegation tools for Executive Assistants for integrating new Active Directory user accounts into a SharePoint organization hierarchy chart with built-in presence integration.

·         Documented all aspects of SharePoint design, deployment, and training in custom document libraries for easy reference for existing support staff.

SharePoint Intranet Support - ThyssenKrupp USA Corporate

·         Supported moves, adds and changes to existing intranet.

·         Customized existing intranet based on stakeholders requirements.

·         Enabled external access to intranet.

OCS 2007 R2 Proof of Concept and Deployment - Alegent Health, Omaha, NE

·         Delivered initial Proof of Concept and developed detailed project plan for deployment to the IT department.  Designed for over 7000 users across multiple campuses.

·         Built Serve 2008 Hyper-V 64 bit test environment to mimic the organization and serve as a lab

·         Deployed Infrastructure for internal and external access.  Also encompassed Audio/Video, Web Conferencing, Remote Desktop control, Communicator Web Access, and R2 Group Chat capabilities.

·         Designed SharePoint Team Site with complete documentation of all project plans, implementation diagrams, and detailed spreadsheets for DNS, Certificate, IP Addressing and Port requirements.

OCS 2007 R2 Proof of Concept - University of Toledo, OH

·         Created a detailed project plan for an Office Communications Server 2007 R2 Proof of Concept

·         Facilitated knowledge transfer of resources and experience for new administrator

·         Provided troubleshooting resources and resolution for migration from Live Communications Server 2005 pilot

LCS 2005 Migration to OCS 2007 - NetJets Corporate Operations, Columbus, OH

·         Responsible for the planning and design of Live Communications Server 2005 migration path to Office Communications Server 2007 for internal instant messaging with presence, web conferencing, and integration with Blackberry handheld clients.

OCS 2007 Design and Implementation -ThyssenKrupp Steel, USA  see case study

·         Office Communications 2007 Server Architect for overall planning, designing and building of their internal and external instant messaging system integrated with their IP/PBX phone system, Exchange 2007, and Office Communicator Clients for real-time presence and communications.

Palmetto Health, Columbia, SC; Parker-Hannifen, Cleveland, OH; Country Financial, Bloomington, IL, Office of CTO and USMC, Washington, D.C.

·         Provided overview of Microsoft Desktop Optimization capabilities for companies with Microsoft Software Assurance

·         Analyzed and gather customer requirements for best use cases for the POC

·         Built lab environment onsite with Server, Client and Application Sequencer to test virtualizing applications based upon customer’s use case scenarios

·         Mitigated virtualization issues through analysis of installation process and configuration, by working with application or related business owners.

·         Developed custom project plans as “recipes” for accurate deployment based upon POC findings

·         Implemented MED-V at Country Financial to remediate potential application to OS concerns migrating to windows 7.

Guardian Industries Active Directory Health Assessment

·         Designed an Active Directory Implementation Plan for their Automotive domain, to improve security, logon times, replication traffic and use of best practices

·         Analyzed Guardian Industries Human Resources taxonomy to facilitate the Active Directory design

·         Gathered requirements regarding know issues for Guardian corporate domain with Active Directory, DNS and replication errors

·         Created and implemented strategic solutions to rectify known issues at corporate domain.

·         Analyzed corporate Active Directory environment to recommended changes to adhere to know best practices to optimize current infrastructure.

·         Developed a prescriptive plan to maintain and monitor the future health of Active Directory for their corporate domain.

·         Redesigned Organizational Unit Structure to optimize management  and application of Group Policies

·         Delivered a custom website, resource kit CD, and list of Microsoft and 3^rd party tools to assist in optimizing their Active Directory environment included with the Active Directory Health Assessment report.

ThyssenKrupp Steel, USA see case study

·         Active Directory Architect for overall planning, and redesign of their AD infrastructure

·         Redesigned OU structure to optimize Delegation and Group Policy usage

·         Monitored, maintained, and optimized existing Active Directory and Exchange 2007 environments.

·         Created custom delegation tools for Executive Assistants for integrating new Active Directory user accounts into a SharePoint organization hierarchy chart with built-in presence integration.

Live Meeting Training - Pella Windows, Pella, IA             

·         Promoted and developed training plans, mentoring, learning champions, level-0 self help resources, and recorded training sessions with Live Meeting and Camtasia Studio screen capture software for future reuse. Goal was to reduce future training costs with customized reusable resources for Pella.

·         Designed surveys and focus groups to utilize feedback from the “voice of the user” for process improvement

·         Reduced bulk of training manuals and handouts to simplify and provide easy to use resources as 1 page “Quick Reference Guides”

·         Collaborated with Pella teams to design customized content, content outline and team delivery of training

·         Delivered distance learning covering how to use all features and functionality of Live Meeting, using Live Meeting remote sessions

·         Developed custom intranet website for all training resources as a central resource that provides a more positive user experience and promotes level-0 or self help resources

Windows SharePoint Services Custom Training - Dairiconcepts, Springfield, MO

·         Designed and delivered remote distance learning on WSS 3.0

·         Developed custom external website with outline of resources to follow during the delivery of training as well as follow up resources based upon post class questions.

·         Reduced bulk of training manuals and handouts to simplify and provide easy to use resources as 1 page “Quick Reference Guides”

Custom Distance Learning and Knowledge Transfer - ThyssenKrupp Steel, USA

·         Documented all aspects of SharePoint and OCS design, deployment, and training in custom document libraries for easy reference for existing support staff.

·         Created custom quick reference training documents and delivered distance training on SharePoint to all Executive Assistants and SharePoint support personnel.

Manager Help and Training for Vista and Office 2007 - General Motors User Experience Team

·         Performed a gap analysis of General Motors’ corporate resources for help and training that exist within their intranet for reuse and identified opportunities to create, communicate and deliver new help and training to improve the overall user experience at GM.

·         Delivered presentations to socialize the User Experience Team and to demonstrate value of proposed solutions to various General Motors management teams and subject matter experts.

·         Developed a Training Project Charter to establish the Help and Training department of the User Experience Team.

·         Created various training templates such as a pre-assessment global user survey, training scorecard, T-minus deployment schedule for training and communications, a milestone report, and a Microsoft Project plan integrated with the General Motors’ System Delivery Process project management methodology.

·         Produced 1st ever self help video with Camtasia screen capture software utilizing GM OnStar Studios, for showing “how to” reset passwords on the GM intranet service desk portal. 

·         Authored various training articles and resources within a new Windows SharePoint site to act as a single point of contact for all help and training resources within the General Motors desktop environment.

·         Facilitated organizational meetings for collaboration between the Communications, User Experience and Help and Training streams with the General Motors Project Managers.

·         Performed stakeholder analysis of General Motors GM OnLine Project Managers, EDS, Microsoft Learning, IBM, Capgemini, GMUniversity and external vendors to leverage resources.

·         Analyzed business, functional and technical requirements to prescribe training solutions for Window Vista and Microsoft Office 2007 global deployments.

·         Assembled a global training team encompassing the Global Service Desk, Senior Executive Coaches, GM University, and global training managers representing 6 GM global regions.

·         Coordinated and integrated training deliverables with the cadence of communications planning.

·         Designed a global training project plan for Microsoft Office 2007 and Windows Vista deployments, encompassing 120,000 desktops and 6 languages throughout Europe, Asia, Africa, Latin America, South America and the United States.

New Horizons Computer Learning Center

·         Prepared, delivered and customized learning experiences for the Microsoft Certified Systems Engineer Program, all Project Management soft-skills classes (PMP Exam Preparation, Project+, and Fundamentals), various Business Skills classes (e.g. Managerial Leadership, Coaching, Time Management, Advanced Communications, Financial Management, and Presentation Skills), Help Desk Institute classes on management, ITIL and Comptia courses (A+, Network+, and Security+).

·         Passed approximately 50 technical certification exams for professional growth and development.

·         Awarded Technical Instructor of the Month for June 2000 and November 2004.

·         Awarded Technical Instructor and Corporate Employee of the Month in February 1999 for work on EDS General Motors project.

EDS General Motors Online Training Project Lead

·         Analyzed and participated in previous deployment training to determine needs and requirements of new servers and desktops to be deployed for 175,000 users in North American Operations.

·         Observed functions of various roles and responsibilities in the process for 4 months, including level I-III support, systems engineer remote support, trainers, testing department, and developers to thoroughly understand all aspects of the development, deployment and support of the GM Online environment.

·         Developed Auditorium based training to introduce the new desktop environment to ease the transition.

·         Responsible for developing and training other trainers to perform the auditorium training.

·         Performed usability, functional, system and integration testing of the new desktop and server builds.

·         Deployed desktops in live environment to understand the process and integrate into the training.

·         Translated all of the EDS experience to New Horizons to design and build the courseware for desktop technicians to deploy new images and server administrators to build new GM OnLine servers in both Microsoft and Netware server environments.

·         Maintained the corporate GM environment with live updates and patches to the classroom.

·         Trained EDS Desktop Support Technicians from North American Operations on deploying the GM desktop images.

·         Educated EDS Systems Engineers on building and maintaining the GM production servers.

·         Coordinated training of other instructors to deliver custom developed content.

·         Reported all incidents, known errors and problems from testing and classroom delivery to the change control process.

Delphi Automotive Notes to Outlook Desktop Migration Training Project Lead

·         Analyzed needs and requirements of existing Lotus Notes users to translate those requirements into Outlook tasks.

·         Observed functions of various roles and responsibilities in the process (e.g. Exchange Administrator, Project Manager, documentation experts, testing department, developers), in order to thoroughly understand all aspects of the development, deployment and support of the Delphi OnLine environment for Outlook.

·         Developed Auditorium based training to introduce the new desktop environment to ease the transition.

·         Trained trainers on delivery of auditorium based presentations and kept the information up-to-date with changes in the live environment.

·         Designed custom Web-based training for self-help on their intranet.

·         Created courseware for Delphi end users, which translated their Lotus Notes tasks into similar tasks within Outlook.

·         Delivered training in classrooms as well as individualized training for Executive Secretaries at the World Headquarters.

Munson Medical Center IT Project Management Methodology Training Project Lead

·         Analyzed existing project management methodologies and tools to create custom training for the technical groups, condensing and combining the 5-day IT Project+ course plus their methodology into 2 days.

·         Communicated issues and concerns of attendees to the CIO to assist in resolution and improvements.

·         Delivered the training onsite while maintaining updates and version changes to reflect their evolving PMO and procedures.

Blue Cross Blue Shield of Michigan Learning Guide Project Lead

·         Gathered requirements from internal sponsor about PeopleSoft Financials end-user needs for product assistance.

·         Created Learning Guide content structure, based on outlines provided.

·         Converted existing content from customer into Learning Guide objects to visually represent desired end-result.

·         Validated procedures and corrected existing procedures by performing all tasks live onsite.

·         Developed Learning Guide, a web-based self-help system for new PeopleSoft Financials users.

EDS IT Infrastructure Library Foundations Examination Trainer

·         Initiated development of the ITIL training at New Horizons of Michigan by certifying in ITIL-Foundations.

·         Customized and supplemented courseware with additional exam preparation group exercises.

·         Monitor and evaluate exam results from every class to improve passing score metrics.

·         Delivered exam preparatory classes to over 300 participants, averaging a 90% certification pass rate.

O/E Systems, Inc. Troy Michigan

·         Consulted with Fortune 1000 accounts for creating custom enterprise business solutions.

·         Generated revenues in excess of $2.5 million in 1997.

·         Coordinated systems integration with Macomb Intermediate School District network upgrade project.

·         Developed custom presentations and simulations for large account sales.

·         Collaborated with Systems Engineers and technical staff to create business solutions and proof of concepts.

Entex St. Louis, MO

·         Managed over 1000 K-12 educational accounts in the states of Oklahoma and western Kansas directing IT departments in the use of technology.

·         Generated sales of $1.8 million vs. budget of $1.2 million.

·         Awarded 1995 Great Plains Education District Award for greatest percentage increase over sales.